Returns & Refunds FAQ'S

Your customer satisfaction is our highest priority...

 

For this reason every order that leaves our health store is inspected by an in-house team of talented staff and is carefully checked for quality and craftsmanship. If your unhappy with your product, please let us know. At 'Boost and Cleanse' were passionate about creating a special customer experience and high level of service and would like the chance to make things right.

 

WHAT IS YOUR RETURNS POLICY? 

Returns. 
You may return any Boost and Cleanse product within 30 calendar days of purchase date and be fully entitled to receive a full refund (ex shipping costs). The product is eligible for return if it is in the original state and the product has not been used or open. 

Contact.

Please contact our customer service within 30 days of your product purchase date by emailing support@boostandcleanse.com. Please include the following details:

 

  1. your name
  2. a detailed description of the problem
  3. your order number
  4. some pictures of the issue
  5. any additional info you feel relevant

Our customer service representative will reply back within 48 hours.

 

Eligibility.
To be eligible for a return, your products must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Additional non-returnable items. 
Gift cards. 
Any item that is returned more than 30 days after purchase date.

 

WHAT IS THE BEST RETURN ADDRESS TO USE?

As we have multiple locations across the nordic regions, email support@boostandcleanse.com and a representative can advise on one of our specific return depots closest to your location.

 

WHEN WILL MY REFUND AMOUNT BE RECEIVED?

Once we receive the package, we will aim to refund you within 21 days of cancellation. However in most cases in a much shorter timeframe. If you experience any problems please email us at support@boostandcleanse.com 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.